Privacy Policy

The Privacy Policy forms part of the General Conditions governing this website. VERSION 08-06-2018

Who is responsible for the processing of your data?

Clínica Kranion S.L. Address: Callosa del Segura, 1 Entlo. 03005 Alicante CIF: B-53790770 Telephone: +34 965 124 365 Email: atencionpaciente@clinicakranion.com

You can contact us in any way you wish to communicate with us. We reserve the right to modify or adapt this Privacy Policy at any time. We encourage you to review it, and if you have registered and are logged in to your account or profile, you will be informed of any changes.

If you are one of the following groups, please see the information below:

Contactos de la Web o del Correo Electrónico

What data do we collect through the website? We may process your IP address, which operating system or browser you use, and even the duration of your visit, anonymously. If you provide us with data in the contact form, you will be identified so that we can contact you, if necessary.

• Respond to your queries, requests or petitions.
• Manage the requested service, answer your request, or process your request.
• Information by electronic means, concerning your application.
• Commercial or event information by electronic means, subject to express authorisation.
• To carry out analysis and improvements on the Web, on our products and services. Improve our commercial strategy.

Acceptance and consent of the interested party: In those cases where it is necessary to fill in a form and click on the send button to make a request, the completion of the same will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to the form or acceptance of the privacy policy. All our forms have the symbol * in the obligatory data. If you do not provide these fields, or do not tick the Privacy Policy Acceptance checkbox, the information will not be allowed to be sent. It usually has the following formula: “[ ] I am over 14 and I have read and accept the Privacy Policy.”

Newsletter contacts

What data do we collect through the newsletter? On the Web, you can subscribe to the Newsletter, if you provide us with an email address, to which the Newsletter will be sent. We will only store your email address in our database and we will send you periodic emails until you unsubscribe or we stop sending emails. You will always have the option to unsubscribe, in any communication.

• Manage the requested service.
• Information by electronic means, concerning your application.
• Commercial or event information by electronic means, subject to express authorisation.
• Carry out analysis and improvements in mailing, in order to improve our commercial strategy.

Acceptance and consent of the interested party: In those cases where you subscribe, it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the newsletter. If you do not check the checkbox to accept the privacy policy, the information will not be sent. It normally has the following formula: “[ ] I am over 14 years of age and I have read and accept the Privacy Policy”.

Patients

For what purpose do we process your personal data?

Clínica Kranion S.L. will process your personal data for the following purposes:

• To manage the contractual relationship and the provision of the healthcare services requested by the patient.
• Arranging services with the patient’s private insurance company.
• For the correct performance of the requested service, the patient’s health data necessary for monitoring the patient’s evolution during the provision of the service will be processed.
• To carry out all administrative, tax and accounting procedures necessary to meet our contractual commitments and tax and accounting obligations.
• In the event of direct debit, Clínica Kranion S.L. will manage the collection in the account indicated for this purpose and indefinitely, for as long as the relationship between both parties continues, by means of the receipts corresponding to the payment of the services provided by Clínica Kranion S.L.

How long will we keep your personal data? Your personal data will be kept for the duration of the service.

Once the service has been provided, your data will be kept for a period of 5 years, after which time they will be securely destroyed in accordance with Law 41/2002 of 14 November, on patient autonomy and rights and obligations regarding clinical information and documentation.

Your data processed for sending advertising and promotions from Clínica Kranion S.L. will be kept until the consent given is revoked.

What is the legitimation for the processing of your data? Performance of a contract for the provision of services. Explicit/express consent of the data subject:

• The processing of your health data is legitimised by the consent given by the patient when requesting the provision of health services from Clínica Kranion S.L.
• The sending of information about the different services offered by Clínica Kranion S.L. is based on the consent of the interested party.

Fulfilling a legal obligation

The terms of conservation of the patient’s clinical history are regulated in Law 41/2002 of 14 November, on patient autonomy and rights and obligations regarding clinical information and documentation.

Within the framework of Health and Finance inspections, access to health data by the competent authorities is covered by Decree 2065/1974, of 30 May, approving the Consolidated Text of the General Law on Social Security, as well as by Law 33/2011, of 4 October, General Law on Public Health, and Law 14/1986, of 25 April, General Law on Health.

Similarly, access by duly authorised healthcare personnel, and within the framework of their inspection functions, is protected by Law 41/2002 on Patient Autonomy.

The management of the collection of receipts corresponding to the payment of services rendered is covered by Law 16/2009 on Payment Services.

To which recipients will your data be communicated? The personal data collected will be processed exclusively for the correct performance of the health service.

The health authorities (Public Health Administrations), in order to ensure the best protection of the health of the population, may request reports, protocols or other documents for health information purposes from health services and professionals.

To the private insurance company to which the patient belongs.

Within the framework of the functions of inspection, evaluation, accreditation and planning, duly accredited healthcare personnel shall have access to medical records in the performance of their functions of verifying the quality of care, respect for patients’ rights or any other obligation of the centre in relation to patients and users or the healthcare administration itself.

Suppliers

What data do we use as a supplier?

• Information by electronic means, concerning your application.
• Commercial or event information by electronic means, subject to express authorisation.
• Manage the administrative, communications and logistical services provided by the Head.
• Billing.
• Carry out the relevant transactions.
• Invoicing and declaration of the appropriate taxes.
• Control and recovery management.

The legal basis is the acceptance of a contractual relationship, or alternatively your consent to contact us or offer us your products by any means.

Contacts Social Networks

What data do we use from social networks?

• Respond to your queries, requests or petitions.
• Manage the requested service, answer your request, or process your request.
• Engage with you and create a community of followers.

Acceptance of a contractual relationship in the relevant social network environment, and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Google* http://www.google.com/intl/es/policies/privacy/ *(Google+ y Youtube)

How long will we keep personal data? We can only consult or unsubscribe your data in a restricted way by having a specific profile. We will treat them for as long as you let us by following us, being a friend or by clicking “like”, “follow” or similar buttons. Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.

Job Seekers

What data do we use from your CV?

• Organisation of selection processes for the recruitment of employees.
• Call you for job interviews and evaluate your application.
• If you have given us your consent, we may pass it on to collaborating or related companies for the sole purpose of helping you find employment.
• If you tick the checkbox to accept the privacy policy, you give us your consent to transfer your job application to the entities that make up the group of companies for the purpose of including you in their personnel selection processes.
• We also inform you that one year after receipt of your curriculum vitae, we will proceed to its secure destruction.

The legal basis is your unambiguous consent by sending us your CV.

Do we include personal data of third parties? No, as a general rule we only process the data provided to us by the owners. If you provide us with data of third parties, you must inform and request their consent beforehand, otherwise we will be exempt from any liability for failure to comply with this requirement.

What about children’s data? We do not process data of children under 14 years of age. Therefore, please refrain from providing them if you are not of that age or, if applicable, from providing data of third parties who are not of the aforementioned age. Clínica Kranion S.L. disclaims any liability for failure to comply with this provision.

Will we communicate electronically?

• They will only be made to process your request, if it is one of the means of contact you have provided us with.
• If we carry out commercial communications, they will have been previously and expressly authorised by you.

What security measures do we apply? You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorised access and theft of Personal Data.

To which recipients will your data be communicated? Your data will not be passed on to third parties, unless legally obliged to do so. Specifically, they will be communicated to the State Agency of Tax Administration and to banks and financial institutions for the collection of the service provided or product purchased, as well as to the data processors necessary for the execution of the agreement. In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or will be processed in its environment, always with maximum security. When we order it, the web development and maintenance company or the hosting company will have access to our website. They will have signed a service contract that obliges them to maintain the same level of privacy as we do. Any international transfer of data when using American applications will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies on privacy.

What rights do you have?

• To know whether we are processing your data or not.
• To access your personal data.
• To request the rectification of your data if it is inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
• To request the limitation of the processing of your data, in certain cases, in which case we will only keep them in accordance with the regulations in force.
• To submit your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge that you designate. This is only valid in certain cases.
• To file a complaint with the Spanish Data Protection Agency or competent supervisory authority if you believe that we have not dealt with you correctly.
• To withdraw consent to any processing for which you have consented, at any time.
• If you change any data, please let us know so that we can keep them up to date.

Do you want a form for exercising your rights?

• We have forms for the exercise of your rights, ask us for them by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
• These forms must be electronically signed or be accompanied by a photocopy of the ID card.
• If someone is representing you, you must attach a copy of their ID card, or have them sign it with their electronic signature.
• The forms can be submitted in person, sent by letter or by mail to the address of the Responsible at the beginning of this text.

How long does it take for us to reply to your exercise of rights? It depends on the right, but a maximum of one month from your request, and two months if the issue is very complex and we notify you that we need more time.

Do we use cookies? If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link at the top of our website.

How long will we keep your personal data?

• Personal data will be kept for as long as you remain connected with us.
• Once you unsubscribe, the personal data processed for each purpose will be kept for the legally stipulated periods, including the period in which a judge or court may require them in accordance with the statute of limitations for legal actions.
• The data processed will be kept until the expiry of the aforementioned legal periods, if there is a legal obligation to keep them, or, if there is no such legal period, until the data subject requests their deletion or revokes the consent granted.
• We will retain all information and communications relating to your purchase or the provision of our service, for the duration of product or service warranties, to address potential claims.
• For each processing or type of data, we provide you with a specific period, which you can consult in the following table: